HEARD & UNDERSTOOD

At AFTERDISASTER-Metrolina, we believe in treating our team members with respect and dignity. We create a culture in which our employees are heard and understood. When business owners listen to their employees and alleviate their concerns, those employees will work with even more heart and dedication. Providing an excellent work environment for our team members means providing better results for our customers.

LEARNING & GROWTH

Each one of our team members stays committed to personal growth. As new technologies and techniques emerge, the AFTERDISASTER-Metrolina team sharpens their skills. We work for consistent improvement, both on an individual and a team level. This way, we can make sure that our customers only get the best restoration options.

PERSONAL RESPONSIBILITY

Each AFTERDISASTER-Metrolina team member takes responsibility for all of his or her activities while on the job. As a result, we’ve built a culture of personal accountability, which means more and better effort for each and every customer.

ABOVE & BEYOND

The core part of the AFTERDISASTER-Metrolina difference is the fact that we always go the extra mile for each and every service. Some restoration companies will stick with the bare minimum, hurry through the job, and take your money as they move on to the next thing on their list. We’d rather take pride in a job well done. Not only do we meet our customer’s expectations, but we regularly exceed them.

KEEPING COSTS LOW

With our restoration services, we take a top-down approach that minimizes demolition and construction. Not only does this method minimize your costs, but it also saves you a lot of time and stress. When we must use demolition, we still do whatever we can to save money for our customers.

TRANSPARENT ACCOUNTING

The AFTERDISASTER-Metrolina team believes in integrity. We don’t keep our customers in the dark. We are working on your property, after all. You deserve to know what’s going on. Whenever possible, we share documentation with our clients as we work. You’ll see exactly what we do and why we do it. We’ll give you updates as they happen so that you can stay in the loop.

When you choose your restoration service, always check for credentials. Every member of the AFTERDISASTER-Metrolina team has years of training and experience. We also hold certification from the IICRC. This organization certifies well-qualified restoration firms so that clients can make informed choices. We also have certification from the state of North Carolina for mold assessment and remediation.

At AFTERDISASTER-Metrolina, we’re passionate about helping our community. Charlotte has its fair share of rough weather, and its historic buildings sometimes come with extra challenges like mold or water damage. We’re here to help our community make the most of its resources and protect itself from potential disaster. After all, we love the Charlotte area and want to see it flourish. To that end, we commit to being good neighbors ourselves. We approach each job with care, focus, and attention because we know that it’s not just a job; it’s your home or livelihood. We’ll treat your home, office building, or municipal property with just as much respect as you would treat it yourself.

Speaking of which, we also value customer satisfaction, and we make it a top priority. We’ll do everything that we can do to make our customers happy. If you’re unsatisfied with any part of the job, please don’t hesitate to let us know so that we can fix the problem as soon as possible. As disaster restoration specialists, we enter a lot of stressful situations, from fire damage to flooding. In restoring the damage, part of our job is to remove the stress for our customers.